Troubleshooting
Updated Jun 04, 2026
"I can't find a book in the catalog"
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What you might see: No results when you search for a book you know the library has.
Why this happens:
- Spelling -- You may have a typo in your search. Try searching by a shorter keyword.
- ISBN search -- Try searching by ISBN if you have it. You can use either the 13-digit or 10-digit ISBN.
- Not yet added -- The book may not have been added to the catalog yet. Check with the librarian.
- Status -- The book record may be in "Draft" or "Withdrawn" status. Librarians can check the catalog manager with status filters.
- Wrong campus -- If your school has multiple campuses, try removing the campus filter.
How to fix it:
- Try different search terms (shorter, different words, try the author's name).
- Remove all filters and search again.
- If you are a librarian, check the Catalog Manager and search with all statuses visible.
Still stuck? Contact SchoolAide support.
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